What are your shipping details & requirements?

Question

Accepted Answer

Please note we can't ship into the following states: DE, UT, ME, MS, RI, SD, VA  & AR. In addition, we can't ship to persons with a  PO Box for their address.

Per Federal Law, shipments that contain alcohol must be signed for by someone 21+ years of age

During the hot Summer months (June-October), all orders need to have expedited shipping. This can be added for an additional $25 per person,  if waived client assumes all responsibility for heat-damaged shipments.

During the hot Summer months (June-October), all JUICE, aka non-alcoholic orders need to have expedited shipping. This can be added for an additional $25 per person,  if waived client assumes all responsibility for heat-damaged shipments.

A $60pp premium is required to ship alcohol to HI and AK

Other Important Delivery Information – Alcohol Shipments

Please be advised that, in accordance with federal law, all shipments containing alcohol require the signature of an individual 21 years of age or older upon delivery.

Delivery Attempts by UPS
UPS will attempt delivery up to three (3) times to obtain the required adult signature. If delivery is unsuccessful after the third attempt, the shipment will be designated as "Return to Sender."

Address Changes or Delivery Modifications
If you are experiencing any issues receiving your order, we strongly encourage you to contact the shipper listed on your order confirmation as soon as possible for assistance.

Please note that if the recipient contacts UPS directly to request a delivery date change or to update the delivery address, UPS may charge a fee for this service. These charges are the responsibility of the recipient and should be avoided unless the recipient is willing to incur those fees.

Important Timing for Address Changes
Any address changes must be completed before the third delivery attempt. Once the package is marked as "Return to Sender," no further changes can be made.

Missed Deliveries and Reshipment Costs
If delivery fails after three attempts, UPS will consider their service obligations fulfilled. In such cases, no reimbursement will be issued by UPS, and the client will be responsible for all costs associated with reshipping a new package.

Exceptions: Damaged or Undelivered Shipments
If an order is damaged in transit, UPS fails to attempt delivery three times, or fails to meet its service commitment, the shipper will cover the replacement costs, and a new order will be shipped at no additional cost to the client.

If a client submits a request less than 10 days from the date of the event or requires expedited shipping, additional costs can range between $20-$50 depending on location and urgency.

Guided Wine Tasting at Home

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Guided Wine Tasting at Home

With DIY kit delivered to you

Sample five wines from Voluptuary & Lucid Wines in this virtual event.

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